If you want to return your product the DHL Return portal is is recommend. How it works: You can print your shipping mark by entering your data in the portal and saving the shipping mark as PDF on your computer. If you have technical problems please send us a short email and we will take care of you immediately.
Click here for saving the shipping mark directly: Download DHL shipping label directly
Make sure that you return only products with original package if possible.
Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Be aware, in this case we unfortunately can’t refund the selling price. Please enclose your delivery note for assignment.
You can send us a message in case of additional questions.