Crazy times require cozy ideas - and we have plenty of it!
In our last corona update we've already told you that there may be some delays in the shipping of our packages due to the high order volume in our online shop. However, we want to avoid that these delays become the norm and as soon as possible see our products in your hands making you taste, snack and create again.
New process in favour of express delivery
Therefore we go even further: our process optimisers have put their heads together, restructured over 300 pallets in our warehouse, optimised delivery routes and changed the entire process. In doing so the shipping process should be much more efficient from next week on (11.05.2020).
We want to return to top gear and we are confident that the new process can do so. However one more time (and hopefully for the last time) we would like to ask you for patience and understanding.
Because it’s not only our orders that have doubled, but also DHL is in delay with around 1 million packages in Germany due to the higher order volume. Therefore the shipping may take up to 5 working days, according to its own statements.
As has been already said in the last update, you can now preorder at KoRo: products which are sold out, are from now on marked by a delivery information. You can preorder your favourite product and receive it as soon as it’s back in stock.
Please note that your whole order is gonna be delayed, if you add one product marked by delivery note to your cart.
Thank you very much for your understanding. Keep calm and snack on!
Best,
Your KoRo team
